Customer Care
We are here to assist you with every detail.
Frequently Asked Questions
Do you offer custom designs?
Yes, we offer bespoke design services. You can collaborate with our master designers to create a truly one-of-a-kind piece. Please book a consultation to begin the process.
Are your diamonds ethically sourced?
Absolutely. We adhere strictly to the Kimberley Process and only source diamonds from trusted suppliers who guarantee conflict-free stones.
Can I upgrade my diamond later?
Yes, we offer a lifetime diamond upgrade program for solitaire rings purchased from Aura. You can upgrade to a larger stone by paying the price difference.
Do you provide certificates of authenticity?
Every purchase includes an Aura Certificate of Authenticity. Diamonds over 0.50 carats are accompanied by a grading report from internationally recognized laboratories like GIA or IGI.